Raise a concern with us
We are committed to acting with integrity, fairness and respect in all our relationships. We welcome feedback and take concerns seriously. This procedure explains how external stakeholders can raise a concern or grievance with us.
A grievance may include concerns about:
- Our business activities, decisions, or conduct
- Actual or potential negative impacts on stakeholders
- Alleged breaches of our values, policies, or legal obligations
- Ethical concerns, including conflicts of interest or unfair treatment
We may not be able to progress concerns or grievances that are unrelated to Kene’s activities, lack sufficient information to investigate, or contain abusive, offensive, or inappropriate language. Where this is the case, we will explain our reasoning where possible.
In some cases, concerns can be resolved quickly and effectively through an informal conversation. Where appropriate, you may choose to raise your concern directly with your usual contact at Kene or with the individual involved.
This is entirely optional. You are not required to raise a concern informally before using the below process, and you may raise a grievance formally at any time if you prefer.
1. How to raise a concern
- If you wish to raise a concern, you can do so by completing this form, or by contacting us directly at info@kene.partners.
- You do not need to be an employee of Kene to use this process. Concerns may be raised by clients, partners, suppliers, or any other stakeholder. They can be raised confidentially, and you may choose to remain anonymous if you prefer.
2. What happens next
- If you have provided us with contact details, we will acknowledge receipt of your concern or grievance within 5 working days.
- We will assess whether the concern falls within the scope of this process and determine the appropriate next steps.
- We will review the information provided and may carry out further enquiries as appropriate, including speaking with relevant parties or reviewing documentation.
- Where possible, and if you have shared your contact details with us, we will keep you informed as the matter progresses and confirm when the review has been completed. We aim to conclude this process within 30 working days. Some matters may require additional time to investigate thoroughly. If so, we will communicate this clearly.
- We handle all concerns and grievances fairly, objectively, and without retaliation.
3. Resolution
- Where a grievance is upheld, we will take steps that are appropriate to the nature and severity of the issue. This may include:
- Addressing or remedying any harm caused.
- Reviewing or improving internal processes or policies.
- Providing clarification or explanation where misunderstandings have occurred.
- Taking corrective action where standards have not been met.
- Our aim is to resolve concerns in a fair, proportionate, and constructive way, and to use feedback to improve how we operate.
4. Confidentiality and fairness
- We are committed to ensuring that anyone who raises a concern in good faith is protected from retaliation. This includes protection from dismissal, discrimination, harassment, or any other form of disadvantage.
- Any acts of retaliation will be treated as a serious matter and may result in disciplinary action. Access to grievance information is limited to those directly involved in reviewing and resolving the concern, and records are handled securely.
- If a concern or grievance relates to senior management, or raises particularly serious or sensitive issues, it will be reviewed by a senior leader not directly involved, or where appropriate, by an independent external party.
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